NGFM XPRESS FAQs

Ordering

Ordering opens weekly every Sunday at Noon and closes the following Wednesday at 3pm. We recommend ordering early to get the best selection, just like the regular Market!

Category: Ordering

Unfortunately not. Our system will delete what’s in your cart when the ordering window closes. This is because not all the same products are available week to week.

There is a cool little “Favorites” feature so in between shopping periods, you can use it as a shopping list. Click on the item you want and add it to your favourites, then Sunday at Noon, log in, add to cart and confirm! But don’t forget to check for new items, the nature of a Farmers Market lends itself to unique and one of a kind items!

Category: Ordering

For now, yes. There is a $20 minimum order amount. Why? We’re limited by space and manpower to the amount of orders we can handle in a week. Therefore, in order to assist as many people as possible, we ask that if you only need a couple of things, you ask a friend or family member to add your goodies onto their order. This way you can still get your items, but we can also help more families have access to local food too! It takes a village!

Category: Ordering

You can only cancel your order until order cut off: Wednesday at 3pm. Just login, go to your cart, and scroll to the bottom and click the cancel button.

Category: Ordering

You swore you ordered something, but it’s not there? You’re likely not imagining things.

There’s a couple of reasons for this:

1. You might have hesitated to confirm your cart and available items were sold out by the time you clicked confirm. Items in your order are not reserved in the system until you confirm your cart, so you could miss out on some awesome items. If you are planning on committing to your order, we recommend confirming your cart right away. Don’t be afraid of commitment. You can always add or edit your cart up until orders close on Wednesdays at 3pm. Please see can I add or edit my order for more information.

2. Your producer might have been short. Like life, farming can be unpredictable. Not enough carrots were plucked, There wasn’t enough sun and things didn’t grow as planned or not enough cuts came back from the butcher….you get the idea. In many cases we will have already adjusted your order for the short. If we haven’t please let us know and we’ll put a credit on your account for your next order.

3. We just plain missed it. Mistakes happen. We messed up on pick up day and in our haste, forgot to put it in your car. In this case we’ll call you and let you know

If you got charged for something you didn’t receive, please let us know right away (manager@ngfarmmarket.com) so we can fix it up for you!

Category: Ordering

Yes! You can edit or add to your order up until Wednesday at 3pm. After that, all orders get sent to the farmers and producers, so it’s too late to add, edit or cancel your order.

If you have already confirmed your cart, you can still add items. (YAY!) Don’t worry though, since you’re not charged until after pick up, your card will still only be charged once.

Category: Ordering

Your safety is our top concern. We have carefully designed this online Market for the restrictions in place today.

  • vendors each drop off their own bags, meaning that only the vendor that made, baked or grew your product is the only one touching it before it gets to you
  • we clean and sanitize the tables after every pick up day
  • hand sanitizer, gloves and masks are available to volunteers
  • a completely no contact procedure designed to adhere to social distancing guidelines and to give you confidence that you are shopping safely

Like you, we can’t wait to get back to our regular Market. However, we hope that you find a little comfort in receiving your favourite items on a Saturday and that they nourish you and provide you with a little bit of comfort and happiness in these strange and unprecedented times. They are still made and grown with as much care and compassion as they always have been. Some things will never change.

Category: Ordering

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