NGFM XPRESS FAQs

How it works

NGFM Xpress is an online ordering and pickup service for the New Glasgow Farmers Market. Customers can choose from hundreds of local products from Market producers online and pick them up at the Market on Saturdays. The whole process is no contact completely safe. All you need to do is sign up, start shopping, and confirm your order!

Does it Cost anything to use?
While we don’t charge any flat fees, you may notice that some of the prices may be higher than when you shop at the market in person. This is to cover the cost of the online service and it is our only source of income at this time.

As a non-profit organization that relies on one employee and a whole bunch of volunteers, this will ensure that when we get out of this COVID-19 mess, that we’ll have a Market there for you and our vendors on the other side.

We appreciate your support of the Market during this difficult time!

Category: How it works

Signing up is easy peasy! Click here and enter your details. Take some time and look around your dashboard. You’ll find your past orders and current confirmed orders.

Category: How it works

Ordering

Ordering opens weekly every Sunday at Noon and closes the following Wednesday at 3pm. We recommend ordering early to get the best selection, just like the regular Market!

Category: Ordering

Unfortunately not. Our system will delete what’s in your cart when the ordering window closes. This is because not all the same products are available week to week.

There is a cool little “Favorites” feature so in between shopping periods, you can use it as a shopping list. Click on the item you want and add it to your favourites, then Sunday at Noon, log in, add to cart and confirm! But don’t forget to check for new items, the nature of a Farmers Market lends itself to unique and one of a kind items!

Category: Ordering

For now, yes. There is a $20 minimum order amount. Why? We’re limited by space and manpower to the amount of orders we can handle in a week. Therefore, in order to assist as many people as possible, we ask that if you only need a couple of things, you ask a friend or family member to add your goodies onto their order. This way you can still get your items, but we can also help more families have access to local food too! It takes a village!

Category: Ordering

You can only cancel your order until order cut off: Wednesday at 3pm. Just login, go to your cart, and scroll to the bottom and click the cancel button.

Category: Ordering

You swore you ordered something, but it’s not there? You’re likely not imagining things.

There’s a couple of reasons for this:

1. You might have hesitated to confirm your cart and available items were sold out by the time you clicked confirm. Items in your order are not reserved in the system until you confirm your cart, so you could miss out on some awesome items. If you are planning on committing to your order, we recommend confirming your cart right away. Don’t be afraid of commitment. You can always add or edit your cart up until orders close on Wednesdays at 3pm. Please see can I add or edit my order for more information.

2. Your producer might have been short. Like life, farming can be unpredictable. Not enough carrots were plucked, There wasn’t enough sun and things didn’t grow as planned or not enough cuts came back from the butcher….you get the idea. In many cases we will have already adjusted your order for the short. If we haven’t please let us know and we’ll put a credit on your account for your next order.

3. We just plain missed it. Mistakes happen. We messed up on pick up day and in our haste, forgot to put it in your car. In this case we’ll call you and let you know

If you got charged for something you didn’t receive, please let us know right away (manager@ngfarmmarket.com) so we can fix it up for you!

Category: Ordering

Yes! You can edit or add to your order up until Wednesday at 3pm. After that, all orders get sent to the farmers and producers, so it’s too late to add, edit or cancel your order.

If you have already confirmed your cart, you can still add items. (YAY!) Don’t worry though, since you’re not charged until after pick up, your card will still only be charged once.

Category: Ordering

Your safety is our top concern. We have carefully designed this online Market for the restrictions in place today.

  • vendors each drop off their own bags, meaning that only the vendor that made, baked or grew your product is the only one touching it before it gets to you
  • we clean and sanitize the tables after every pick up day
  • hand sanitizer, gloves and masks are available to volunteers
  • a completely no contact procedure designed to adhere to social distancing guidelines and to give you confidence that you are shopping safely

Like you, we can’t wait to get back to our regular Market. However, we hope that you find a little comfort in receiving your favourite items on a Saturday and that they nourish you and provide you with a little bit of comfort and happiness in these strange and unprecedented times. They are still made and grown with as much care and compassion as they always have been. Some things will never change.

Category: Ordering

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Payment

No! You can pay via e-mail transfer (manager@ngfarmmarket.com) or tap debit on pick up, if your order is under $100. We aren’t taking cash right now so that we can keep traffic flowing during pick up.

We do ask for a credit card to secure your order. This is to ensure that orders are paid for regardless of whether they get picked up or not. When someone places an order and it doesn’t get picked up, it results in a loss of income for the Market and food waste. Therefore, any orders that are placed and not picked up will be charged to the customer’s credit card and the order will be donated to someone in need.

Category: Payment

We charge your credit card after pick up on Saturday. The reason for this is so that farmers and producers can charge you the correct amount for any weighted products. This also allows us to make any adjustments on your order so we don’t have to deal with those pesky credit card refunds.

Category: Payment

Pick Up

Pick up day is Saturday. We have carefully made times for you to pick up according to last name. You will receive an order confirmation when you place your order and a pick up day reminder e-mail with all the details. Be sure to check your spam (and we don’t mean the canned kind, that’s just bad form…see what we did there?)

Currently, the pick up times are:

A-L 10am – 1pm
M-Z 1pm – 4pm

You will be picking up at the Market (the New Glasgow Farmers Market in case you need clarification), 261 Glasgow St. Contrary to what it looks like, it’s not an obstacle course, but a well laid out path to help you pick up your order, just follow the signs!

When you come to pick up, we ask that you have your order name clearly displayed in the rear passenger side window. This helps our volunteers get your order and make it a completely no contact operation. We even have a little weekly contest to see who has the best sign…so bling and bedazzle away!

Questions about pick up times? See: Do I really have to pick up in my assigned time slot?

Category: Pick Up

Yep, it’s true. It is important to stick to your time slot to avoid traffic back up and to ensure your order is ready. We keep your items fresh and your cold and frozen items…well….cold and frozen. If you show up early, we’re not going to be able to dig for your order and you’ll be asked to come back later. You can always get someone else to pick up your order for you. In fact, we encourage households to pick up for each other…you can take turns fighting over us!

Category: Pick Up

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